Cloud & network engineering · Mukilteo, WA

Cheyenne Zaini

I automate and maintain resilient cloud and network infrastructure; documenting my journey as I go.

Cheyenne Zaini's portrait

Skills

Systems Administration

LinuxDockerProxmoxTrueNAS / ZFSAWS EC2PrometheusGrafanaWindows & macOS Support

Networking & Security

TCP/IPDNSSSHWireGuard VPNCloudflare Zero TrustAWS VPC & Security GroupsNetwork Troubleshooting

Automation & Operations

PythonBashGitAWS CLITechnical DocumentationTerraformAnsibleREST APIs

Experience

Information Technology Desktop Support

Amazon · Contract · Seattle, WA

May 2025 – Present

  • Serve as Tier 2 point of contact for the Seattle campus
  • Achieved 95% first-contact resolution rate using enterprise ticketing systems to support a high-volume workforce.
  • Resolved Windows and macOS hardware/software incidents to minimize employee downtime.
  • Developed technical documentation and led new-hire shadowing sessions to standardize support protocols.

Music Producer / Audio Engineer

Zaini · Independent · Various

2016 – 2025

  • Managed large-scale digital asset delivery for major-label artists, contributing to 140M+ streams across global DSPs (Spotify, Apple Music, etc.).
  • Optimized complex signal flow workflows and technical recording pipelines to ensure high-fidelity output and streamlined production sessions.
  • Leveraged data-driven SEO and social strategies to grow digital audiences across YouTube (65k+) and Spotify (21k+).

Sales Associate

Sunglass Hut · Luxottica · Tulalip, WA

2018 – 2020

  • Ranked #1 salesperson for most of 2019, driving revenue through consultative selling and product expertise.

Education & certifications

Education

2026 – Present

Western Governors University

Bachelor of Science, Cloud and Network Engineering

2016 – 2018

Edmonds Community College

Associates, Associate of Arts

About

I’m a cloud and network engineering student with hands-on experience in enterprise desktop support, Linux server administration, and automation with Python and Bash. I enjoy building infrastructure that is reliable, well-documented, and easy to operate — from networking and remote access to backups, monitoring, and self-hosted services.

Before moving into IT and cloud engineering, I built a career in music production and audio engineering. That experience sharpened the same skills I bring to infrastructure work today: technical problem-solving, repeatable workflows, and close attention to detail.

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Let's talk

If your team is looking for someone who can help build and maintain dependable systems, send me an email.

Location
Mukilteo, WA
Timezone
Pacific (PST)